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MapleRipple's

BETWEEN THE DEVIL AND THE DEEP BLUE SEA

 
 
 

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Serve all  

2010-04-24 01:41:09|  分类: biz insight |  标签: |举报 |字号 订阅

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Serve all - TonyWong - MapleRipples
I've been doing after-sale things for about 4 months over here. While getting tired and fed up with, I am still wondering why people are all so different in their minds and hearts. The reason why people always change also grasps me hard.
Tonight, I listened to the radio and there was a discussion about the good and bad of Chairman Mao. Too much hot air out there I don't wanna talk about him, but there's one thing worth remembering. To serve the people has become the Communist Party's slogan ever since it started to rule China. Whether or not this idea really played out isn't my interest, to me, something more compelling is how is it possible for me to apply this brilliantly great slogan to my real work.

I‘m sorry I can't talk about my work too much right now. It's certainly not something like top secret or black box. But it's too detailed to be fully delivered by words. From my empirical learning, to better serve the people needs to have a stronger and more unified group of people to work shoulder by shoulder for the same goal. Because customers nowadays are all different, they all have different schedules, different desires, and different financial conditions. To better serve them and to meet their needs, we'd better divide the organization into several professional groups and for each of them the task it just to mind their own business. For this we must have very clear divide. If the boss let things tangle up, all of them will break down. Their responsibilities shouldn't overlap, not only would this incur extra cost for the company, but even more serious, this would cause a lot of trouble.

Another thing I'm about to mention is to reciprocate. A high standing leader knows very well, that a better paid worker works harder, and an encouraged worker works more efficiently. I'm not saying we should be paid twice as others who do the same job. I'm saying if one doesn't get what he deserves, he will not be happy to carry on.

After all, to better serve the people, an organization should comprise many individuals cleaving to one goal while working on different grounds. We are on one boat, though different strokes for different folks, we all stroke for one another.
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